Refund policy

All Sales Final: Due to the fluctuating market values of collectibles, all sales made through GoldenFishGames are final. We do not offer refunds for buyer’s remorse. In exceptional circumstances, store credit may be issued at our discretion, subject to a 10% restocking fee to cover transaction processing expenses.

Sealed Products:

    •    Once opened, sealed products (e.g., Theme Decks or Packs of Cards) cannot be returned.
    •    For issues with sealed products such as defects or missing components, please contact the original manufacturer directly.

Damages and Issues:

    •    Inspect your order upon arrival. Report any defects, damages, or incorrect items immediately.
    •    Contact us at admin@GoldenFishGames.com within 7 days of receiving your order.
    •    Video or photo evidence of the issue, particularly when opening the package, may be required to help us accurately assess and address the situation.

Exceptional Circumstances:

    •    In certain cases, we may issue store credit instead of a refund.
    •    To apply for an exception, contact us at admin@goldenfishgames.com with a detailed explanation.

Restocking Fee:

    •    A 10% restocking fee applies to store credit issued for returns. This fee helps cover transaction processing expenses incurred by our business.

Consumer Protection:

    •    Our refund policy complies with applicable consumer protection laws to ensure your rights are protected.

Thank you for understanding our policy. For any questions or assistance, please contact us at admin@GoldenFishGames.com.